Warranty Policy
Warranty Policy
Effective Date: May 6, 2026 Store: chongozyofficial.shop Company: Chongozy Official
1. Warranty Coverage
Chongozy Official stands behind the quality of our products. We offer a warranty against manufacturing defects and material faults under normal use conditions.
Our warranty covers:
- Manufacturing defects
- Material or workmanship faults
- Products that fail under normal use conditions
Our warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, accidents, or negligence
- Damage caused by improper care or maintenance
- Products modified or altered by the customer
- Cosmetic damage (scratches, dents, broken parts due to misuse)
2. Warranty Period
| Product Category | Warranty Period |
|---|---|
| General Products | 30 Days |
| Electronics & Accessories | 90 Days |
| Apparel & Clothing | 30 Days |
| Special/Premium Products | As stated on product page |
Warranty period begins from the date of delivery.
3. How to Make a Warranty Claim
If you believe your product has a manufacturing defect, follow these steps:
Step 1: Contact us at support@chongozyofficialmart.shop within the warranty period.
Step 2: Include the following in your email:
- Your full name
- Order number
- Description of the defect
- Clear photos or videos of the defective product
Step 3: Our team will review your claim within 2-3 business days and respond with next steps.
Step 4: If your claim is approved, we will offer one of the following resolutions:
- 🔄 Replacement of the defective product
- 💰 Full or partial refund
- 🛠️ Repair (where applicable)
4. Warranty Claim Requirements
To be eligible for a warranty claim, you must:
- Submit your claim within the warranty period
- Provide proof of purchase (order number or receipt)
- Provide photographic or video evidence of the defect
- Return the defective product if requested (return shipping may be covered by us)
5. Non-Warranty Repairs
If your product issue is not covered under warranty, we may still be able to assist you. Contact us at support@chongozyofficialmart.shop and we will do our best to find a solution.
6. Limitation of Warranty
- This warranty is non-transferable and applies only to the original purchaser.
- We reserve the right to determine whether a defect is covered under this warranty.
- Our liability under this warranty is limited to the original purchase price of the product.
- This warranty gives you specific legal rights. You may also have other rights which vary by state or country.
7. Consumer Rights
Nothing in this Warranty Policy affects your statutory rights as a consumer under applicable laws of the State of South Carolina, United States or any other applicable jurisdiction.
8. Contact Us
For any warranty-related questions or to submit a claim:
Chongozy Official 📍 142 Full Moon Dr, Aiken, South Carolina 29801-8513, United States 📧 support@chongozyofficialmart.shop 🌐 chongozyofficial.shop