Refund policy

Returns & Refunds

Last Updated: August 11, 2026

At Frenzy Fashion, we want you to be happy with your purchase. If you are not satisfied with your order, please review the return guidelines below.

Return Period

Return requests must be submitted within 30 days of delivery.

To be eligible for a return, the item must be:

- Unused and unworn
- In its original condition
- Returned with original tags and packaging, where applicable
- Free from damage, stains, or alterations

Non-Returnable Items

Certain items may not be eligible for return, including:

- Final-sale items
- Gift cards
- Personalized or customized products
- Items that have been worn, washed, damaged, or altered
- Items returned after the applicable return period

How to Request a Return

Please contact us before sending an item back.

Include your order number, the item you wish to return, and the reason for your request.

Email: support@frenzyfashion.shop
Phone: 448-2031-422
Live Chat: Available on our website

We will provide return instructions if your request is eligible.

Return Shipping

Unless an item is defective, damaged, incorrect, or not as described, return shipping costs are the customer's responsibility.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us promptly with your order details and photographs of the item.

We will review the issue and determine an appropriate solution.

Contact Us

Frenzy Fashion
142 Full Moon Dr
Aiken, SC 29801
United States

Email: support@frenzyfashion.shop
Phone: 448-2031-422
Live Chat: Available on our website